Training in customer service, sales, marketing, coaching, organizing | Small Business

Training

For individual companies, Chambers of Commerce, Economic Development groups, Colleges and civic groups, we feature training on a variety of subjects that educate, inform and entertain.

In our training programs we also offer coaching services specific to your needs. These programs may be for one individual, or several on your team. If individual coaching is something you would like, please feel free to call us and we’ll visit about how we can help.

Since 1998 our company has provided training programs for Chambers of Commerce, Community Colleges, civic groups and organizations, and individual businesses in a five state region. No matter what your location, we would appreciate the opportunity to work with you.

Download our complete catalog in PDF format!

Motivation: From zero to fantastic!

"It’s not what happens to you in life that counts. It’s how you handle it."

10 De-motivators
10 tips to bring you up
How to focus on the important things
Humor as our top medicine
Working with difficult people

Marketing

The three keys to marketing success
Market positioning (branding)
The real worth of one customer
Why you need an annual budget
The strengths and weaknesses of media
Ad placement strategies
The formula for writing good ads
10 Marketing mistakes you can’t afford

Customer Service: Becoming Customer Lovers

Why most customers leave you
Better telephone techniques
What not to say
How to create a WOW experience
The three levels of customer service
The real worth of one customer
How to handle that first contact
How to work with upset people

Sales: The Bridge From No To Yes

The five steps to a successful sale
Why objections lead to a sale
10 habits of successful salespeople
Tips and tricks to stay positive
Approach
Organizing
Prospecting
Closing

Organizing Team Projects

Goal setting
Team structure
Working in groups
Monitoring progress
Getting along
Brainstorming
Focused planning

Organizing a trade show

Our booklet is designed to help you plan, execute, and follow-up your trade show. You can use it in three ways:

1 Buy the booklet and follow the steps on your own.
2 We can assist you via computer and telephone.
3 We'll consult with you in person.

Telephone sales from the start

Relating to the prospect
5-step sales process
Approach and discovery questions
Consulting rather than selling
Prospect's biggest fear
Your top prospecting question
10 traits of top sales people
Goal setting for success